RS010
We could not find a Braintree Customer using the payment_provider_id you provided: {{paymentProviderId}}. payment_provider_id must be a either valid Braintree Customer Id or null.
Classic only This error will only be seen in a classic referral program.
🔗 Tips To Fix This
- Make sure the
payment_provider_idis a valid Braintree Customer ID - Make sure the
payment_provider_idis from the Braintree Production or Sandbox mode that matches the Live or Testtenant_aliasthat you're using in SaaSquatch. - If the user does not yet exist in Braintree, set
payment_provider_id: null - If the SaaSquatch Account already has a
payment_provider_idassociated with it you must include that value, notnull.
🔗 Why is This Happening?
We immediately validate any payment_provider_id by using it to look up a Braintree Customer with a matching Customer ID. If you're running into this issue it means that we couldn't find a Braintree Customer using the payment_provider_id that you provided.
If some of your users don't exist in Braintree, then you can set payment_provider_id: null for those users.