SaaSquatch Help Center

The request did not have the necessary authorization credentials.

🔗 Tips To Fix This

  • Check that your tenant has Signed Requests set correctly.
  • Check that you are including a JWT if Signed Requests are turned on.
  • Classic only Check that you are including a JWT if you are not including a paymentProviderId when on a program using one of our direct Payment Provider integrations (e.g. Stripe, Recurly)

🔗 Why is This Happening?

This error is most commonly due to making a call to SaaSquatch without a JWT when Signed Requests are turned on.

If you are encountering this error during testing, please make sure that you are loading the widget in a new browser session (cleared cache or new clear incognito session).

Check out our Signed Requests page to find out more about when these types of requests are required, how to turn them on/off, and how to generate a checksum or JWT.