SaaSquatch Help Center

Learn about the different stat options that can be configured and displayed in your program widget or hosted portal.

🔗 Configuration Options

When configuring your program widget or hosted portal there are three different types of statistics that can be displayed. They are as follows: Referral, Reward and Program statistics. There are different configuration options in each category to make sure that the statistics you choose fit your program.

🔗 Referral Stats

Referral statistics are program scoped and will only display statistics from your program. There are two options with added configurability, they are as follows:

  • Referral Count: This stat displays the total count of referrals made by a user. It can be filtered to display the count of started referrals or of converted referrals.
  • Referral Count During Timeframe: This stat displays the total count of referrals made by a user during the last week or the last month.

🔗 Reward Stats

Reward statistics can be configured for a specific program or globally across your tenant to take into account other sources of rewards, such as rewards given manually or from other programs. There are seven stat options with added configurability, they are as follows:

  • Rewards Count: This stat displays the total count of rewards earned by a user.
  • Rewards Count Filtered: This stat displays a filtered count of rewards earned by a user. It can be filtered by type (Integration, discount, credit), reward unit (CASH/USD, Points, etc) and status (pending, cancelled, expired, redeemed or available).
  • Rewards Count During Timeframe: This stat displays the total count of rewards earned by a user during the last week or month.
  • Integration Reward Count: This stat displays the count of integration type rewards earned by a user, for example gift cards from TangoCard. It can be filtered by reward status (pending, cancelled, expired, redeemed or available).
  • Rewards Assigned: This stat displays the amount of a reward that has been given to a user, regardless of status. It is filtered by reward type, such as credit, and reward unit, such as CASH/USD or Points. The displayed amount is formatted for the specific reward unit based on user locale, for example $10 CASH/USD assigned to a user with a US based locale would be shown as US$10.00
  • Rewards Redeemed: This stat displays the amount of a reward that has been redeemed by a user. It is filtered by reward type, such as credit, and reward unit, such as CASH/USD or Points. The displayed amount is formatted for the specific reward unit based on user locale, for example $10 CASH/USD redeemed by a user with a US based locale would be shown as US$10.00.
  • Rewards Available/Reward Balance: This stat displays the amount of a reward that is available to a user. It is filtered by reward type, such as credit, and reward unit, such as CASH/USD or Points. The displayed amount is formatted for the specific reward unit based on user locale, for example $10 CASH/USD available to a user with a US based locale would be shown as US$10.00.

🔗 Program Stats

Program statistics are scoped to programs, similar to Referral statistics. There is one stat option with configurability.

  • Program Goals: This stat displays the number of times a program specific goal has been completed by a user or those they have referred. Program goals could range from the number of times a referrer has referred a user who has completed a demo, to the number of times a user has completed an action in a points program. Three types of program goal stats can be displayed, and are as follows:
    • User Goal Count: The number of times a user has completed a specific goal themselves.
    • Referred User Goal Count: The total number of times that users they have referred have completed a specific goal.
    • Referred User Unique Goal Count: The number of users they have referred that completed a specific goal.